Accessibility

Roundwood Park Medical Centre

Roundwood Park Medical Centre, Willesden Centre for Health & Care, Robson Avenue, NW10 3RY

TelTelephone: 0208 438 7070

Out of hours: 111

Zero Tolerance

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

Removal from the Practice List

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Surgery, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Practice Information

Roundwood Park Medical Centre

Roundwood Park Medical Centre, Willesden Centre for Health & Care, Robson Avenue, NW10 3RY

Practice Opening hours

The practice is open during the following times:

Monday07:00-19:30
Tuesday08:00-18:30
Wednesday08:00-18:30
Thursday07:00-18:30
Friday08:00-18:30
SaturdayClosed
SundayClosed

Practice News

Reminder: GP & Nurse Hub Appointments

As part of Harness South Primary Care Network, patients at Roundwood Park Medical Centre also have access  several GP & Nurse Hubs that provide care for our patients including evening and weekend appointments. GP services: Available (both face to face appointments and telephone consultations). All Acute GP services, long term conditions, Chronic reviews, Medication Reviews Nursing Service: Asthma […]

Do you need an URGENT GP appointment over the Christmas period?

During the Christmas period the Enhanced Access Hub will be open for both face to face and telephone GP appointments at Park Royal Medical Practice during the following times: Sunday 25th – 10-4pm Monday 26th – 9-6pm Tuesday 27th – 9-6pm If you need to speak to a GP urgently, you can self refer and […]