How to Make an Appointment
Appointments may be booked in several ways:
Online
Patients can book appointments up to 2 weeks in advance using online services.
Online Consultations
Patients can submit an online consultation through Patchs
By Phone
Patients can book an appointment by calling reception on 0208 176 8992.
In Person
Patients can visit the surgery and book an appointment with the receptionist.
Non-urgent advice: On the day (urgent only)
Every day a limited number of urgent appointments become available, enabling you to speak to our doctors quickly if needed.
At such short notice there is much less flexibility over the time of the appointment and choice of clinician.
Advance Booking
Bookable up to 2 weeks ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative.
A number of theses appointments are available to book online.
Non-urgent advice: Cancel an Appointment
Do you feel frustrated when you cannot get an appointment?
Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.
Telephone Consultations
You can book telephone appointments with our GPs, Clinical Pharmacists or Nurses in advance for various issues such as ongoing medical problems, sick notes, medication changes, blood test results, investigation results and many other things to save time and your journey.
GP Hub Appointments
Appointments are available in the evening and at weekends – please call the practice to be directed or email [email protected] to book an out of hours’ appointment with one of our local linked practices. Alternatively, please visit 111 online or call 111 to be directed to the help you need.
If it’s not urgent you can also use the online consultation form on the practice website, which will be responded in practice hours.
The evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need.
Home Visits
Home visits are for those patients who are housebound (unable to leave the their home) or undergoing end-of-life care and therefore cannot get to the Practice. In the time taken for the doctor to do one home visit they could see 5 to 6 patients at the surgery. For this reason it is in the doctor’s and the patient’s best interests that, whenever possible, an effort is made by the patient to attend the practice.
Requests for a home visit should be made before 10:00 am, and the receptionist will need to be given a brief outline of the problem. Please ensure you give the receptionist your name, address and telephone number.
The GP may telephone you first to discuss your home visit request and from the information provided the doctor will then decide what action to take next.
Please be aware – although we are able to register patients who live outside our catchment area where it is clinically appropriate to do so, we are unable to visit patients at home who reside outside our boundary area. Our practice boundary area is the immediate area around our surgery – roughly bordered by chapter road to the north, chamberlayne road to the east, palermo road to the south and church road to the west.
If you have become permanently housebound and live outside the practice boundary area area, you will need to register with one of our GP colleagues closer to where you live so that you are able to continue to access healthcare services. We will ensure, where possible, that your records are transferred electronically to your new practice to avoid any delay – that way our GP colleagues at your new practice will have access to your medical history and medication details.
Harness Care Additional Access
GP Access Hub Appointments
When the GP Practice is fully booked, we may arrange for an appointment with the Harness Primary Care Network GP Access Hub that also provides care for our patients. Appointments at the GP Hub are available during weekday evenings, weekends and bank holidays.
Monday to Saturday from 9am to 8pm
Please ask the GP receptionist to book an appointment for you or call NHS 111 and they can also arrange an appointment at the hub.
The Harness Hub is located within Park Royal Medical Practice, Central Middlesex Hospital, Acton Lane, London, NW10 7NS.
Appointments are available in the evening and at weekends – please call the practice to be directed or email [email protected] to book an out of hours’ appointment with one of our local linked practices. You can also call our SPA.
Alternatively, please visit 111 online or call 111 to be directed to the help you need.
The evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need.
